We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please note that normal wear and tear of items are not eligible for a refund, and nutrition items and bicycle inner tubes are not returnable. Please read "Returns" below for more information.
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$4.95 Flat Rate
|$150.01 and over||FREE||$25.99||$39.99||FREE|
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one to two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. The designated store location will call or email you once your order is ready for pickup. If you need an item right away we ask that you call our web support line (801-872-4171) to confirm that the product is available before heading over to the pick-up store.
Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Please email firstname.lastname@example.org or call (801-872-4171) before mailing a return to ensure that the transaction is completed correctly and in a timely fashion. For a $7 postage fee, we can provide a return shipping label for use in returning merchandise that is eligible for refund/exchange. If you are choosing your own shipping method, ship returns via Ground UPS, FED-EX Ground or insured USPS Mail (Top Gear Bicycle Shop does not accept CODs). We will kindly refund any shipping costs on damaged or incorrect merchandise.
Returns of non-defective items are subject to a restocking fee unless the item is exchanged for another of equal or greater value.
Returns over $100 must have a Return Authorization number clearly marked on the outside of the package or the item will be refused. A Return Authorization number can be obtained by phone or email.
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing Web Support at websupport@topgearbicycleshop. Thank you!