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Customer Testimonials

14 Results
Customer Service

After having the drive train components replaced on my bike, I found the front shifter wasn't working. Returning to TRM I encountered Jay who immediately attempted to remedy the situation in a very polite manner. He also explained that there would likely be no additional charge as the bike was… [more]

Trek of Pittsburgh Cranberry

This is to let you know all know about a swell guy you have representing your 29er Team near Pittsburgh, PA area: TJ Platt at the Trek of Pittsburgh Store, Cranberry Location. I briefly met TJ last summer at an OMBC race here in Ohio. I was having some shifting issues with my Fisher X-Caliber, and… [more]

Community Participation

I would like to take this time to thank you for your stores participation in the Child Safety Day and Bike Rodeo. With a little help from Mother Nature, the event was a huge success with an estimated 200+ children attending and 30-40 vehicles having car seat inspections. Your generous assistance in… [more]

Madone 4.5 WSD

Yesterday I picked up my new Madone 4.5 WSD at your store. It is beautiful! I cannot begin to tell you what a positive experience I had at your store. Your staff is wonderful! I cannot praise Tanya enough. My decision to purchase this bike was not one that I made lightly. I was considering several… [more]

Tech Service

I just want to thank Chris Young for the wonderful job he did on installing the Chris King headset on my old 1992 Serotta bike. He was a pleasure to talk to, very knowledgeable and did a fantastic job. I rode the bike this morning and the handling was superb. I must have had an indexed headset… [more]

Alchemy Goods - Innertube Recycling

Good people at TRM Cycles, Thank you for saving and recycling your used inner tubes. Your shop has recycled 67 tubes this year. Your participation is important and adds up to make a real difference. Because of your waste reduction efforts, the Alchemy Goods Inner Tube Recycling Program is off to a… [more]

Trek 1.2

I wanted to express how very helpful Jeff was today. I bought a Trek 1.2 during your warehouse sale and I finally brought it in to get adjusted for me. Not only did Jeff adjust it for me he calmed my fears about riding this bike - explaining the tires, a neat trick to get on and off of it and how… [more]

Fit Services

I am writing to let you know that the fit adjustments you made on my bicycle today seemed to make a world of difference. I had the blue Trek 1500 and was complaining about knee and hand pain while riding. I took the bike for an 11 mile ride this afternoon and my knees seemed a lot more comfortable.… [more]

Trek Madone 6.9 Pro

After owning several TREK road bikes, including a Columbus-tube steel and my more recent ('97) OCLV 5200, my new 6.9 Pro Project One is awesome. It is super light, tipping the scales at a mere 15.0 pounds with Race X Lite wheels. It also absorbs road shock extremely well and is very stiff… [more]

The Playroom Project

The 2008 Playroom Project Lunch and Fundraiser was a fantastic success! We can't thank our donors enough for the special, unique auction items that filled our citrus-infused shopping theme auction tables throughout the LeMont. In just nin years, we have raised the funds to renovate eighteen… [more]

Tour de Cure Sponsoship

Thank you for helping to make this year's Tour de Cure a great success! Your involvement is so vital to our organization and this event. Because of caring people like you, we had a very successful Tour - raising approximately $182,000 for the fight against diabetes! On behlaf of the American… [more]

Tazza D'Oro Partnership

After delivering some coffee today I stopped by the Shadyside Trek of Pittsburgh location because the baristas at Tazza D’Oro said Josh had left a few messages for me. I thought he was calling to ask where the heck is our coffee, but instead the staff at Trek had a present for me - a Trek Soho S.… [more]

Mooto-X 29er Custom Build

Thank you for helping me build my dream bike. I have admired Moots bicycles for years and Trek of Pittsburgh made it easy to pull the trigger and purchase one. Service at the Robinson Store was top notch. Christian(sales manager) and Chris (service manager) facilitated the procurement and building… [more]

Bontrager Wheels

I wanted to thank the Trek of Pittsburgh for obtaining the new wheels for my bike. If it were not through your TIME and EFFORT I would not be FLYING around the trails today. The new Bontrager Race wheels are awesome!!!! Special kudos to Chris for fitting me so well for my biking shoes, they have… [more]

14 Results

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